Refund Policy
A legal disclaimer
At LK22Designs, we want you to love your purchase — every time. As each item is handmade to order, we kindly ask that you read our policy below before purchasing.
Custom & Personalised Orders
-
Due to the handmade and personalised nature of our products, we do not accept returns or offer refunds on custom items unless they arrive damaged or faulty.
-
Please double-check all customisation details (such as names, colours, and designs) before placing your order.
Damaged or Faulty Items
If your order arrives damaged or defective, we’re so sorry — and we’ll put it right.
Please email us at lk22designs@gmail.com within 48 hours of receiving your parcel.
Include clear photos of the item, packaging, and any damage.
Once reviewed, we may offer a replacement or refund where appropriate.
Non-Returnable Items
-
Custom-made items
-
Personalised products
-
Mystery bundles
-
Sale items
Return Shipping (if applicable)
If a return is approved, the customer is responsible for return shipping costs unless the item was sent in error or arrived damaged.
Refunds
Once a return is received and inspected, we’ll notify you via email. If approved, your refund will be processed to your original payment method within 5–7 working days.
Contact Us
If you have any questions, concerns, or need support with an order, please reach out to us at:
We’re always happy to help.